How we test

Guides

Do the task first

We pick one task and someone on the team does it on a real account, on the devices the guide covers. We time it and note what happens at each step, including what goes wrong.

Write it from that run

The steps follow the order they happened, with the exact button names.

Test it on a real device

One or more of us follow the guide start to finish on a real device, and where we can, on a second platform too. Limits we cannot reproduce ourselves, such as file sizes or plan limits, are checked against the app maker’s help pages and linked at the end of the guide.

Publish it with a record

The end of the guide names who did the steps, on which device and on which day. If a guide ever goes live before it has been performed, it says so.

Keep it current

Readers add their own results in the test log. A reported change puts a note on the guide until we have checked it again, and every guide is rechecked at least once a year.